Privacy policy

Taskaid Pty Ltd operates Taskaid in Australia and is responsible for personal information collected through the website and marketplace.

Privacy questions can be sent to support@taskaid.com.au.

Account details such as name, email, phone, role, and password hash.

Task details, messages, offers, payment choices, reviews, and verification submissions.

Technical data such as cookies, device/browser information, and security logs needed to operate the service.

Billing metadata from Stripe when you use membership checkout or on-platform job payments.

To operate the marketplace, authenticate users, match tasks with taskers, and display trust signals.

To send transactional emails such as password resets, task confirmations, hire updates, and verification notices.

To prevent fraud, enforce policies, improve reliability, and comply with legal obligations.

To analyse product usage when analytics tools are enabled.

Between customers and taskers when needed to perform a task — for example contact details after hire.

With service providers that help us run the platform, including email delivery, payments, hosting, analytics, and identity verification.

When required by law, to protect users, or to respond to valid legal requests.

We do not sell personal information.

We retain account, task, messaging, and operational records according to our data retention policy.

Some records must be kept for fraud prevention, billing reconciliation, dispute handling, and legal compliance.

See /legal/data-retention for category-level retention guidance.

You can update account details, request account deactivation, and manage marketing preferences where offered.

Australian Privacy Principles may give you rights to access or correct personal information we hold about you.

Submit requests to support@taskaid.com.au. We may need to verify your identity before responding.

We use access controls, encrypted transport, session protections, and operational monitoring appropriate to a marketplace platform.

No online service can guarantee absolute security. Report suspected incidents promptly.

We use essential cookies for sessions, security, and core functionality.

Optional analytics cookies may be used when PostHog or similar tools are enabled.

See /legal/cookies for more detail.